FAQ
When will I receive my order?
Your order will be scheduled on the same day if placed before 1PM. To follow up with your order please WhatsApp customer care on +96522261860 with your order number ready. We are available 9am - 12am seven days a week.
How do I track & check the status of my orders?
Contact our customer service desk directly via WhatsApp on +96522261860 with your order number ready so we may assist you.
What if I want to refund or exchange my item after I receive it?
You have a 30 day window to refund or exchange from the date you receive your item. To refund or exchange simply WhatsApp customer care with your order number ready on +96522261860.
How can I cancel my order?
Contact our customer service desk directly via WhatsApp on +96522261860 with your order number ready so we may assist you.
How much does delivery cost?
Delivery is free of charge on all orders above 30 KD, Happy shopping!
2KD delivery charge on orders less than 30KD.
Do you have international Shipping?
At the moment we only serve customers in Kuwait.
How can i apply a discount voucher code?
Sign Up And Shop! At Checkout, The Discount Code Will Be Applied On All The Full Price Items (Excluding On-Running Brand & Raffle Styles).
What payment methods do you accept?
We accept all major Credit Cards, Knet, Apple Pay, Tabby & Tamara.
Do you have cash on delivery?
Yes, we accept cash on delivery.
Are your products authentic?
All products sold on our website are 100% authentic. We receive all our products from official suppliers.
Where can I find my closest store?
You can find a full list of our stores at https://www.theathletesfoot.com.kw/stores/
Cash on Delivery - Refunds/Exchanges:
Exchanges can be made in any TAF store.
Orders through TAP, Tamara, or Tabby:
Exchanges and refunds can be done in any TAF store on scheduled days - Sunday, Tuesday, and Thursday only.
Couldn’t find an answer to your question?
Please use the WhatsApp button chat on the lower right hand corner.
Chat available 9:00 am – 9:00 pm, 7 days a week.
You can also email us 24 hours a day at customerservice@theathletesfoot.com.kw and you'll get a response within 24 hours.
How does Click & Collect work?
Click & Collect is a service that allows you to shop and pay for your order on the website, select your pick-up point as one of our stores and collect it at your convenience.
How do I place an order for Click & Collect?
Here’s what you need to do to place a Click & Collect order:
1) Find the products you want to buy by searching for them or by browsing the website.
2) If Click & Collect is available for the item you want to purchase, the “Pick in Store” option will be available.
3) Choose the store you would like to collect from & click on “add to bag”.
4) Click your basket from the top right of the screen and hit the 'Go To Checkout' button.
5) Enter your shipping & payment information and click the “Place Order” button.
6) Review and pay for your order.
How much does it cost and when will I be able to collect?
Click & Collect is available at no extra charge for all orders.
How will I know when my Click & Collect order is ready?
We will notify you when your order is ready for collection at the selected store.
You will receive an order confirmation email and a subsequent notification when your order is ready to pick up within 24 hours.
How long will you hold my order?
Orders are held in store for 7 business days.
What do I need to bring to collect my order?
Please bring a copy of the order confirmation email when picking up your order.
What if I want to refund or exchange my item after I receive it?
You have a 30-day window to refund or exchange from the date you receive your item.
You can return your products in two easy ways.
I. Return to Store - Bring your products in their original packaging along with your invoice to any store in Kuwait.
Hand over your return - an authorized staff member will take your package. After we check your returns, we'll process your refund.
II. Request a return online - To refund or exchange online, WhatsApp customer care with your order number ready on +96522261860.